Frequently Asked Questions
Do I need a prescription to order?
Yes. You must have a valid prescription for your selected GLP-1 medication (Ozempic®, Wegovy®, or Mounjaro®). We do not offer consultations or prescribe medications.
How do I upload my prescription?
After selecting your medication, you’ll be prompted to securely upload your prescription document or fax it to us. Once received, it will be verified by our partnering pharmacy before fulfillment.
Can I get a prescription through Health Mark Direct?
No. Health Mark Direct does not provide telehealth services or physician consultations. You must obtain a prescription from your own licensed healthcare provider.
Where do the medications come from?
All medications are dispensed by trusted UK and Canada-based pharmacies that follow strict regulatory and safety standards. You will receive genuine, brand-name medication in its original manufacturer’s packaging.
How long does shipping take?
Once your prescription is approved by the pharmacy, your order will ship directly to your door within 5–7 business days. A tracking number will be provided once your order is dispatched.
Are these real, brand-name medications?
Yes. We only offer authentic, branded GLP-1 medications such as Wegovy®, Ozempic®, and Mounjaro®. We do not sell compounded or generic alternatives.
Is my information secure?
Yes. Your health and personal information is protected through secure, HIPAA-compliant systems from upload to fulfillment.
What if I need help with my order?
Our support team is available to help you with questions about uploading your prescription, tracking your order, or anything in between. Just reach out to us via email—we’re happy to help.
